Urban Feast Box Privacy Policy

This privacy policy sets out how Urban Feast Box uses and protects any information that you provide when you use this website.

Urban Feast Box is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We take your privacy very seriously and will only use your personal information to administer your account and provide the service that you have requested from us.

We are committed to protecting your personal information in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR), effective from 25th May 2018.

Urban Feast Box may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 October 2024.

Controller

Urban Feast Box is the controller and responsible for your personal data (collectively referred to as "Urban Feast Box", "we", "us" or "our" in this privacy notice).

We have appointed a data security manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Urban Feast Box

Name of data privacy manager: Tony Scott

Email address: hello@urbanfeastbox.co.uk

Postal address: 54 Glebelands, Taunton, Somerset

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Your rights when it comes to your information

You are within your right to be informed about any information and personal data that we collect.

• The right to access this personal data.
• The right to amend and rectify any inaccurate data or any which are incomplete.
• The right to be removed from our records, meaning your personal information we hold about you can be deleted by email request.
• The right to refuse the use of your data for particular purposes.

What we collect

We may collect the following information:

• Full name
• Contact information including email address and telephone numbers (mobile/landline)
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. All personal data which we do collect, we store securely and for no longer than is deemed necessary from the point of collection.

Record keeping.

We may use the information to improve our products and services.

We use your information to process your order(s) and for our internal business record keeping and audit trail purposes. 

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We may use contact methods to liaise with you in relation to orders and issues with these, including the reply to your email requests.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We have stringent security measures in place to protect any personal information you provide.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. This may further result in third party cookies being used on your computer other than Online Plant Nursery. By agreeing to this privacy policy you agree for cookies to be used, if you do not please exit our site.

We will use analytics services which are provided by Google and Bing which refers to tools allowing us to analyse the usage of the site and who uses our site. Our Google analytics data retention is set to 48 months.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.